Frequently Asked Questions
Everything you need to know about your Colognity experience.
Are your fragrances 100% authentic?
Yes, we guarantee that every fragrance sold on Colognity is 100% authentic and sourced directly from authorized distributors or the original brands.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you ship internationally?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.
How should I store my fragrances to ensure they last?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.