Returns & Exchanges

At Colognity, we want you to be completely satisfied with your signature scent. If your purchase isn't a perfect match, we offer a 30-day return window for unopened and unused fragrance products.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened cellophane packaging to ensure they are protected during transit.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned fragrance, your refund will be processed to your original payment method within 5-7 business days.